If, for any reason, you have incorrectly ordered a product on-line, Fences Galore is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its original condition. It is the customer’s responsibility to pay all freight charges to return the item.
Please note that discounted items cannot be returned, as they are offered at a greatly reduced price and will not be restocked.
How to return your item
Contact Fences Galore on (07) 5576 0600 and make your request to return to one of our customer service representatives who will evaluate your return request. Once approved by Fences Galore, send your item to the return address provided. Please ensure that your full name and contact details are clearly displayed on the return packaging.
As soon as the return has been received, a replacement product will be shipped to you once Fences Galore has received payment in full.
No charge for returns if glass is returned in a clean state with corner caps, cork and shrink on panels (as new).
Charge for returns if glass is unclean and cannot be resold “as new”, it will attract a restocking fee. 0-5 panels – $13.00 + gst per panel. 5 – 50 panels – $10.00 + gst per panel. Note: Damaged/scratched glass will not be accepted for credit.
Return of hardware: To receive a credit, hardware must be returned in its original undamaged packaging “as new”.
Full refunds may only be offered if approved by Fences Galore and a 10% surcharge may apply.
The products being returned must be received by Fences Galore within (14) fourteen days of making your request to return.
Replacement product will only be shipped after the original item has been received by Fences Galore.
Any item that is returned to Fences Galore without approval will be returned to sender.
If you feel that your return falls outside of our policy, then you will need to contact us on (07) 5576 0600 to confirm if your return can be accepted.